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Itinerary4.2 based on 10 reviews
After the tour, the tour company's owner sent an e-mail encouraging customers to provide feedback, so that as he indicated, if there was something that didn't meet our expectations, he can correct it and set things right. Considering that our tour guide is probably not representative of Southwest Adventure's drivers, I responded by e-mail asking the owner to contact me regarding my safety concerns about our tour guide's driving at excessive speeds that I confirmed with other passengers. I ultimately connected with the Director of Sales who was only available for a few minutes, so I asked for a call back to provide a more complete explanation of my concerns. I did not hear back from the Director of Sales or the owner.
We wrote an email expressing our dissatisfaction with the dilapidated Ford van in place of the Mercedes Sprinter as was on the website and confirmed with their agent before purchase. The next AM our driver had been told we would not be traveling with the group any longer. Other transportation would be arranged that would take two days to return us to Las Vegas. Torrey has a population less than 300 with no public bus, train or air service. We were never offered any compensation.
Went on the Utah Mighty 5 with Ja leading us all the way.....what a trip!! We took over 100 pics and none of them can do justice to the wonder that we experienced. Ja was just wonderful! She was always ready with an answer to our questions and pointing out all interesting scenes along the way. I would recommend this trip to anyone!! Especially for 60+ retired seniors like we all were. Ask for JA (Jay)....I can't imagine a better guide!
Our Mighty Five Tour from Las Vegas was more than I ever dreamed it would be, Such majesty! Our guide, Ja Cagle, made all of us feel right at home right away and we became like family. She was very knowledgeable with every area we visited, had extra tips and stories and was just a delightful person period. There are not enough adjectives to describe how wonderful this trip really was. I wanna do it all over again!
My husband and I just returned from Las Vegas on Tuesday. We did the Mighty 5 Utah National Park Tour from Las Vegas with Ann. She was fabulous! We loved eveything about the tour. The Merecedes Sprinter van was very comfortable. The sights spectacular and Ann just made the tour perfect. She was very considerate of everyone's needs. The information she shared with us was endless. Her knowledge of the area was phenomenal. We can not wait to do another tour with Southwest Adventure Tours.
Evaluation of the Southwest Adventures Mighty 5 Tour out of Las Vegas 9/6/2021 After waiting for two years to finally be able to experience the Mighty 5 Utah National Parks tour, we were extremely unhappy with how it was delivered. While the parks were wonderful and our tour guide/driver was great, the transportation provided was dreadful. The promise of comfortable transportation via a Mercedes Sprinter van was not delivered. Instead we were put in a Ford van with inadequate air conditioning and a very poor suspension system. Riding in a hot van for 5 days and 1700 miles in 90 to 103 degrees, while being bounced around during the entire trip was definitely not what we signed up for or worth what we paid. The reason that we selected Southwest Adventure Tours over the other providers was due to the promise of the comfortable Mercedes Sprinter ride. Having been on other tours using these vehicles we know the difference between them and what we were given. Even after the tour guide/ driver contacted the company about the problems and the group’s complaints, nothing was done to try to alleviate the problems. It is a shame that the company treated a group of senior citizens in this manner. I submit that since the company did not deliver what they advertise and charged for, they owe this tour group a significant monetary rebate, and not a credit for a future tour since we doubt we would travel with them again.
Our Mighty 5 trip from Las Vegas in September 2021 was fabulous. We could never have seen and enjoyed as much of the national parks in Utah if we had been traveling on our own. Plus, the guides know and include interesting spots and overlooks (like Spotted Wolf Canyon, the Ghost Rocks, Cedar Breaks) along the way between the parks, so we got to experience even more of the sarea's scenery and history. A great trip! I had dreamed of this trip for a long time. My experience fulfilled - and surpassed -my dreams.
Our tour host, Ja Cagle was great. She was very knowledgeable, cheerful and personable. I never felt unsafe in her care, be it while she was driving or in her hiking choices. She always gave the group her undivided attention and allowed us the time we wanted to view the sights. I would highly recommend her as a guide.
This was an excellent trip that allowed us to see much more of southern Utah then if we would have driven ourselves. Our guide and driver, Joan Hayes, was knowledgeable, accommodating and great fun to travel with. We enjoyed the small group that allowed us to make this trip unique. We look forward to traveling again with Southwest Adventure Tours.
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