Ruskin Discount Bookings with Hotels Santiago

The hotel itself was fine. Our problem was with Booking.com. Our request for an extra cot was never relayed to the hotel. We would have gladly reserved another room if we had known ahead of time that the hotel couldn't accommodate the request. We will most likely not use Booking.com again.

I was pleasantly surprised. A clean and quiet place to stay south of Tampa. They also had a free breakfast with eggs and muffin. This is big because breakfast eating out not is over 20 bucks. Front desk was pleasant and was smiling which is rare In customer service these days. I will be back.

The “apartment” unit we were assigned was changed at the last minute the night we checked in 2/28. It was simply a large room with minimal kitchenette. Neighboring units in our building had much more for the same price. Large bug found under toaster in cupboard. Washing dishes in bathroom sink where germs abound! Yuck!! No kitchen sink, no table and chairs to work or eat at, very difficult tv remote. Floor was filthy and no cleaning supplies were provided. Bathroom sink faucet and towel bar were broken, shower curtain had mold. Tub had hair and a dirty sponge in it. Pools were not heated as stated, beach chairs were not accessible, much less complementary ,as stated. We had to eat out for our meals and could not spend much time in unit except to sleep. Woke up daily with bunches of bug bites, later confirmed by my dermatologist as BED BUG BITES! Disgusting. Communications with Quinn were difficult. No explanation of the reception/gym area. That is the building where we were initially assigned, and would have preferred. Aside from the lovely sunsets and Sunset Grill the only good restaurant on grounds, we are very unsatisfied with our stay. We expect the least you can do now is give us a rebate to help compensate for all of these issues.

Ruskin has a very rural feel around the area. There are a few places to eat that are really good but not at all fancy or impressive to look at. A car is definitely needed. People are friendly-locals and snowbirds! Bring mosquito/noseeums repellent!

The property is great with a great location. The booking and confirmation process includes far too many e-mails. I was still receiving e-mails to confirm my reservation three days after we checked out. We have stayed at this property several times in the past. The lack of onsite management and contact person is a negative and we will not go back to this property.

A very relaxing few days starting with lots of help from Crystal to make sure our stay was off to a good start. We have stayed over 30 days in hotels in 2022 and this was by far our favorite stay! The facility and ENTIRE staff were amazing.